When a client cancels an appointment without giving advance notice or fails to attend an appointment, they prevent another patient from being seen.

For this reason, we now have a Cancellation Policy for all surgical and medical appointments.

We will do our very best to remain on time, and keep you informed of delays. We do see emergencies or urgent care patients on a daily basis, which are not always easy to predict.

When booking an appointment, please inform our team of your concerns so that we schedule appropriately. If you have a routine appointment booked (for example your pet’s annual examination) and you have a list of concerns or something pops up between the time of booking and the actual appointment, please inform us ahead of time so that we can adjust the length of the appointment.

Our goal is to provide timely care to all our patients, to respect the owner and veterinarian’s time and the constraints of a tightly booked schedule. If you must cancel your appointment, we request a call or text at least 24 hours before your pet’s appointment and at least 72 hours before a scheduled surgery. This allows us to accommodate other patients who need prompt medical care.

The charge for missed or late cancellation of an appointment is $50.00.
The charge for missed or late cancellation of a surgery is $150.00

Cancellations

An appointment must be cancelled at least 24 hours prior to the scheduled appointment time.
Cancellations that occur with less than 24 hours notice may result in a $50 charge.

If there is a history of late cancellations (3 or more within 1 year), you may be asked to prepay for an appointment at the time of booking and if this appointment is missed or cancelled late, this deposit will not be refunded. If the appointment is attended, the deposit will be applied to your invoice. The deposit will be the price of the base examination fee and is relative to the length of time allotted to the booking.

No-Shows

“No Show” appointments will be charged a $50.00 fee. No show surgery appointments will be charged a $150 fee.

Surgery

Surgeries or procedures must be cancelled or rescheduled at least 3 days prior to the scheduled date. Cancelling or rescheduling without providing such notice may result in a $150 charge. If a patient is sick, or otherwise deemed unfit for surgery, this fee will not apply.

Late

In the event that an owner arrives 10 or more minutes late to their appointment, the appointment may be rescheduled. We are unable to accommodate late arrivals most of the time as this would then delay our other appointments and clients. After 3 late arrivals to appointments resulting in rescheduling, further late arrivals will be considered no-shows and will be subject to no-show fees.

For all fees and cancellation policies, we understand that extenuating circumstances and true emergencies do arise; please discuss with a member of our Client Care team for more information.

If a fee is applied to your account, this balance must be paid prior to any further services being provided by the hospital.

Thank you for your assistance and patience while we navigate this busy time. If you have any questions or concerns about this policy please reach out to the

Practice Manager, Stephanie, 
PresquileAH@outlook.com
or by phone at 613-475-5510 x 2